*update language packs often for the voice recognition/transcription
*prevent VMs being forwarded by using naming convention of the VMs - use a transport rule
*load testing UM - difficult to do, you must be able to test from the gateway
*top 5 gotchas:
-gateway selection
-know what you are providing to your users
-reverse lookup of the number, related to some translation on the PBX side, you may have a extra digit and the number does not match the number on the directory or the contact
-mis use of sip secure, sip URI, extension... with Lync integration is easy - make sure you have the right certificates
*MWI
-not all versions of cisco has been tested with UM
-make sure you communicate with cisco cm team for any updates
-solid network connection, look for acknowledgement
-UM exchange telephony advisor
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